Welcome to AlUmaima Interiors. We value your trust and satisfaction. Please read our Refund and Return Policy carefully to understand how we handle returns, refunds, and exchanges related to our products and services.

Return Policy

We accept returns under specific conditions to ensure fairness and quality service:

  • Products must be returned within 3 days of delivery.
  • The product must be unused, in its original condition, and in the original packaging.
  • Returns are accepted only for:
    • Damaged or defective items
    • Incorrect products received

To initiate a return, please contact us via WhatsApp or email with your order number and a photo of the item showing the issue.

Refund Policy

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

  • If approved, your refund will be processed within 7–10 business days.
  • Refunds are made via the original method of payment.

Please note:

  • Shipping charges are non-refundable.
  • Refunds are not issued for custom orders or if the product is damaged due to customer mishandling.

Exchange Policy

We offer free exchanges in the following cases:

  • Product arrived damaged or defective
  • Wrong product or color delivered

Exchanges must be requested within 3 days of receiving the item.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-designed or made-to-order furniture
  • Interior design services
  • Sale or discounted items
  • Products returned without original packaging

Contact Us

If you have any questions about our return or refund process, please reach out:

📞 WhatsApp: +971 52 167 4047
📧 Email: alumaimainteriors@gmail.com
🌐 Website: https://alumaimainteriors.com

Thank you for shopping with AlUmaima Interiors. We’re here to ensure your home and experience are both beautifully designed.